FAQs

Q. What is Naxcrow?

Naxcrow is a secure escrow platform that protects buyers and sellers during online transactions. We hold funds safely until both parties are satisfied.

Q. How does escrow work?

When a buyer starts a transaction, the funds are deposited into escrow. The seller delivers the goods or services, and once the buyer confirms everything is in order, the funds are released.

Q. Is Naxcrow safe to use?

Yes. We partner with trusted financial platforms like Paystack to hold your funds securely. Your money is never released until the transaction is completed and confirmed.

Q. Who can use Naxcrow?

Anyone! Freelancers, business owners, buyers, sellers, and even individuals making personal deals can use Naxcrow to protect their transactions.

Q. What happens if there’s a dispute?

If something goes wrong, either party can raise a dispute. Our team reviews the evidence and makes a fair decision based on the facts and the original agreement.

Q. How long does it take to resolve a dispute?

Most disputes are resolved within 48 hours. We aim to keep the process fast, fair, and transparent.

Q. Do I need to download an app?

No app required. Naxcrow works seamlessly on desktop and mobile browsers, so you can manage transactions from anywhere. though the android and ios versions are being developed.

Q. Are there any hidden fees?

No hidden fees. We’re upfront about our charges, and you’ll see all costs before confirming a transaction.

Q. How fast are payouts after a transaction is completed?

Once a transaction is resolved, payouts are processed instantly through Paystack — no delays, no stress.

Q. Can I use Naxcrow for international transactions?

Yes! Naxcrow supports cross-border deals, making it easy to do business across Africa and beyond.